FAQ

Not Just Pies is a local delivery service that has been delivering meals and pies since 2019. We do not have our own store front, but we do use a commercial kitchen located in Norfolk. This is where we store ingredients, prepare and delivery from.

 Delivery 

Delivery is free and is delivered between 1:00-5:00 on your choice of delivery day. Our delivery days change weekly depending on our market schedule. You will select your delivery day upon checking out. 

Your order will be placed into your cooler if you are not home. Your estimated delivery time is texted by 10am the day of delivery.

WE UNDERSTAND THAT OTHER DELIVERY DAYS MAY NEED TO BE REQUESTED. IT'S EASY FOR YOU TO REQUEST A DIFFERENT DAY, TEXT US. 

757-264-3789

Cooler & Ice Packs

If you will not be home for delivery we ask that you leave a cooler for us to place your order into. If you do not have a cooler, we can provide a reusable one for $10. 

Delivery Area

We delivery to Chesapeake, Suffolk, Portsmouth, Norfolk, Virginia Beach, Whaleyville, Smithfield, Carrolton. Text if you are unsure if we deliver to you 757-264-3789. 

 Delivery Minimum 

$40 Minimum Zip Codes:

23513, 23509, 23507, 23517, 23708, 23510, 23707, 23704, 23701, 23321, 23435, 23702, 23709, 23523, 23703

$60 Minimum: All other zip codes in  Chesapeake, Virginia Beach, Norfolk, Suffolk, Portsmouth

$80 Minimum: Whaleyville, Smithfield, Carrolton or anywhere

else that is within 20-30 miles of

Chesapeake Square Mall.

Deliveries that are this far are put at the end of our route, they do not always arrive by 5pm, but we do our best to get there no later than 6:30pm.

WE DO NOT CHARGE A DELIVERY FEE!

 Pick Up Your Order

No minimum order for pick up.

Pick up is available on our delivery days only at 3351 Chesapeake Blvd in Norfolk between 12pm-2pm. Make sure to let us know you would like to pick by "Adding A Note" when you check out. You will receive a text  reminding you of your pick up.

 Special Delivery Instructions

Do you have a gate code or want your order placed somewhere other than your front door? Let us know when you check out, there is a "Add A Note" section on the check out page.  Texting us your request is an option as well.  757-264-3789

 Large Orders

We do large orders!  Contact us to get a quote, tell us what you have in mind. We will have the page added to our website soon but for now text us for a quote:  757-264-3789

 Fundraisers

We love doing fundraisers for non profit organizations!  Contact us to get the details! Tell us about your non  profit and when you would like to do it! We will have the page added to our website soon but for now text us for details: 757-264-3789

Pie Storage

Your pies care to be stored in your refrigerator.  We suggest enjoying or freezing them within 7 days.  Pies can be froze for up to 6 months.  Reheating & freezing instructions are included.  Text us with your pie storage or reheating questions.

757-264-3789

Market Pre-Orders

We now take pre-orders for market pick up!  This means you can select from our full pie menu, we will make it fresh that day and you will then pick it up at the farmer's market.  Ordring is simple: text us your pie order, tell us you'd like to pick up at the market, we will then send you an invoice! 

757-264-3789

Meal Storage

Your meals are to be stored in your refrigerator.  We suggest enjoying them within 4 days. Reheating instructions are included.  Text us with your meal storage or reheating questions. 757-264-3789

Allergies

We can not guarantee there will not be cross contamination,

we use a shared kitchen space.

IF YOU HAVE SEVERE ALLERGIES DO NOT ORDER.

 Dietary Options

We offer Keto-Friendly (K) options, Vegetarian (V), Plant-Based (PB), and Low Sugar Desserts (LS)

ONCE YOU CLICK THE ITEM OF CHOICE - YOU WILL THEN CHOOSE YOUR DIETARY PREFERRENCE

 Plant Based Option

We are proud to say that we offer fully plant-based (PB) options that are prepared separately by our Vegan Chef.  If you have questions about this option, text us for a quick reply. 

757-264-3789

 Ordering For Someone

We are a popular option for this!  Simply place your order and make sure to use their address as the delivery address.  You can use your own or their cell phone number for the delivery time text that is received on Tuesday evening.

Order Deadline

We need at least a days notice for pie and meal delivery, this means you have to have your orders in the day before delivery.  For example, you must order by Tuesday for Wednesday delivery.

 Special Request

Do you have a special request? We enjoy working with our customers and try our best to make most request possible.  Do not hesitate to ask! Text us for a quick reply 757-264-3789 or email us notjustpiesVA@gmail.com

We also have a "Add A Note" option on the check out page, this is great for simple request such as "Please separate my portions" etc.