FAQ

Not Just Pies is a local delivery service that has been delivering meals and pies since 2019. You can find us at farmer's markets too! All of our products are stored, prepared and delivered from a commercial kitchen.

Allergies

We can not guarantee there will not be contamination. We use a shared kitchen space. IF YOU HAVE SEVERE ALLERGIES DO NOT ORDER.

Weekly Menu

Our menu changes weekly and is posted every Saturday. Be the first to know what’s on this week’s menu by joining our weekly menu text located on the Meal Delivery page and liking us on Facebook.

Earning & Redeeming Points

Make sure to create an account on the Meal Delivery page for easier ordering and to receive your points. 1 Point = $1 50 Points = $5 Off

These points are also used to issue credit to customers in the event a credit is given.

To redeem your points follow the instructions on the Meal Delivery page.

Delivery

Your order will arrive between 2:00PM- 5:30PM on Wednesday. YOU DO NOT HAVE TO BE HOME Your order will be placed into the clean cooler (with ice packs) that you provide.

You will receive an expected delivery time text by 10AM on Wednesday.

IF YOU DO NOT RECEIVE THIS TEXT, TEXT US! 757-264-37889

WE WILL NOT SEE YOUR EMAIL!

Our delivery and kitchen pick up day is usually on Wednesday. If this day temporarily changes it will be posted.

Market pick up days vary each week, check our Market Schedule If you need to request a different delivery day, text us! 757-264-3789

Delivery Minimum

WE DO NOT CHARGE A DELIVERY FEE

$50 minimum order is required. We delivery throughout Chesapeake, Suffolk, Portsmouth, Norfolk and Virginia Beach.

We do not deliver to Hampton or Newport News.

Unsure if we deliver to you?

Text your delivery address, we will let you know! 757-264-3789

Order Deadline

Wednesday Delivery or Pick-Up: Place order by 5pm on Tuesday.

Farmer Market Pick-Up: Place order by 5pm the evening before the market.

Pick Up Your Order

Pick-up is easy! Select pick up once you check out. You can choose to pick up from our kitchen location, 3351 Chesapeake Blvd in Norfolk, or you can pick up at famers markets. View our Market Schedule to see where we will be!

If we are not available for pick-up: We will text you and arrange to have it delivered.

Pie Storage

Your pies are to be stored in your refrigerator. We suggest enjoying or freezing them within 5 days. Pies can be froze for up to 6 months. Reheating & freezing instructions are included. Text us with your pie storage or reheating questions.

757-264-3789

Pie Sizes

Our pies have 3 sizes, 9" (5-6 Slices) 5" (2-3 Slices) Mini (1 Serving).

We also offer our very popular mini pie sampler - choose up to 6 pie flavors!

Meal Storage

Your meals are to be stored in your refrigerator. We suggest enjoying them within 4 days. Most meals are also freezer friendly for up to 6 months! Reheating and freezing instructions are included. Text us with your meal storage or reheating questions. 757-264-3789

Meal Servings

Choose from 1, 2, 4 or 6 servings. All meals are portioned family style. This means that all servings are in one dish rather than individually portioned.

If more than 6 servings are needed, text us. 757-264-3789

Dietary Options

We offer Keto-Friendly (K) and Vegetarian (V) options.

We do not have gluten free pie crust, nor do we have plant-based pie crust at this time.

Most sweet pies have a low sugar option. Our low sugar option is done by not adding additional sugar to the recipe and by not using a brown sugar pie crust. Fruit pies will still have natural sugar.

ONCE YOU CLICK THE ITEM OF CHOICE - YOU WILL THEN CHOOSE YOUR DIETARY PREFERRENCE - THE PHOTO SHOWN DOES NOT REFLECT DIETARY OPTIONS.

Ordering For Someone

When you place the order make sure to use their address as the delivery address. You can use your own or their cell phone number for the delivery time text that is received the morning of delivery.

Special Request

Do you have a special request? We enjoy working with our customers and try our best to make request possible. Do not hesitate to ask! Text us for a quick reply 757-264-3789. We also have a "Special Request" option on the menu pages, this is great for simple request!

Call In/Text Orders

If it's easier to call in or text your order, no problem. WE PREFER TEXT, HAVING YOUR ORDER IN TEXT IS EASIER FOR US TO STAY ORGANIZED If you are more comfortable calling, please do, if we do not answer, text us! 757-264-3789

Special Delivery Instructions

Do you have a gate code or want your order placed somewhere other than your front door? Let us know when you check out, there is a "Add A Note" section on the check out page. Texting us your request is an option as well. 757-264-3789

Large Orders

We do large orders! Let us know what you have in mind. We will have the page added to our website soon but for now text us for a quote:

757-264-3789

Fundraisers

We love doing fundraisers for non profit organizations! We will have the page added to our website soon but for now text us for more info:

757-264-3789

Problem With Your Order

Let us know! We will gladly make it right! 757-264-3789